Under the Headset: Surviving Dispatcher Stress, 2nd Edition
Under the Headset: Surviving Dispatcher Stress
by Richard Behr ISBN 978-1-933373-10-2 Published 2019
Under the Headset: Surviving Dispatcher Stress is a book about the stress of being a dispatcher. Written by a dispatcher and a critical incident stress instructor, it includes information about the stress process, identifying stressors, and coping with stress. The book also includes sections on humor and inspiration. Stories of survival, written by dispatchers who have lived through the stress of critical incidents, are provided.